Support

SUPPORT TICKETS

  • If you have an account, please create a support ticket through the account portal. Visit https://my.woodrivercontrols.com
  • If your issue is related to a network outage, or property damage please call our customer care line and press option #2.
  • We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Support schedule is Mon – Fri: 8.00am – 8pm. Sat-Sun: 9am – 5pm
  • Please note! We do-not provide support for customer owned equipment.

ACCESSING WEBMAIL

Click on the “Webmail” link located at the top of the page or under Services below.

 

Billing Information:

(306) 992-5516 ext 3
Monday to Friday, 8am – 5pm

Sales Information:

(306) 992-5516 ext 1
Monday to Friday, 8am – 5pm

Support Call Centre:

(306) 992-5516 ext 2
Monday to Friday, 8am – 8pm
Saturday to Sunday 9am – 5pm

Support Request Form