Our Support Policy

  • If you have an account, please create a support ticket through the account portal. Visit https://my.woodrivercontrols.com
  • If your issue is related to a network outage, or property damage please call our customer care line and press option #2.
  • We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Support time schedule is Monday – Friday: -8.00 – 17.00 CST
  • Please note! We do-not provide support for customer owned equipment.

Support Request Form